Need to know more about Iraklion Hotel, or about Heraklion City? Here are some of our most frequently asked questions.
If you have anything further to ask, do not hesitate to contact us.

How can I cancel or modify my reservation?

If you have booked via phone, you can contact us directly on +30 2810 281881 or e-mail us on

If you have booked online via our website, please click here and fill-in your reservation details to modify/cancel your reservation.

In case you have booked via another online channel, please use the respective website.

Do you have 24 hour reception?

Yes, of course!

Do you have smoking rooms?

Smoking is not allowed in the rooms, sorry! But you can smoke in the building entrance.

How good/fast is the Wifi?

Excellent speed in all areas.

Are there plugs near the bed for my laptop/smartphone?

Yes , there are.

Is there breakfast or meals available in the property? Do you have gluten free items?

We provide Greek Breakfast certified from the Hellenic Chamber of Hotels.

The “Greek Breakfast” showcases many of the Greek products at the heart of the Mediterranean diet. The bread, rusks, olive oil, olives, yoghurt, honey and fresh fruit create the basis of the “Greek Breakfast”.

Gluten-free meals are served upon prior request.

What time can I check in / check out?

Check in time is from 15:00.
Check out time is until 11:00.

Do you offer late check out?

It depends on the availability.

Do you offer early check-in?

It depends on the availability.

My flight leaves late in the evening. Can I have a shower and is there a changing room at your place?

We provide only a changing room, but a shower is not available.

What kind of travel documents do I need?

Identity card or passport are sufficient.

Do you offer UK/US adaptors?

Yes we offer them, free of charge.

Do you have access for disabled guests?

Unfortunately, we do not provide access for disabled guests.

Can I store my suitcases in your hotel?

We have a luggage room and you can safely leave your things 24/7.

Do you provide a transfer service?

We do not provide transfer service.
We can arrange for a taxi to pick you up from the airport/port and/or the hotel. In case you need us to arrange a taxi, do not hesitate to contact us before your arrival, or at the hotel’s Reception.
Alternatively, you may get a taxi from the nearby taxi station, or use the public transportation.

Are pets allowed in the hotel?

Pets are not allowed at the hotel.

Can I rent a bicycle?

Yes you can.

Do you offer babysitting service?

We do not offer babysitting service.

Do you offer non-alcoholic cocktails/beer at the bar?

Yes , we do.

It’s our anniversary and I want to offer my wife/husband flowers and a cake. Can you arrange it? How much will it cost?

Of course, we can happily arrange it.
We will inform you about the cost beforehands; it depends on the type of flowers and/or cake you want.

We are visiting your hotel for a wedding. Can you find us a good hairdresser?

Yes, we can happily arrange this for you.

How far is the hotel from the shopping area in Heraklio town?

Iraklion Hotel is in the city center. The main market is 450 m. from the hotel.

Are there any restaurants around? What type of food do they serve?

There are a lot of restaurants nearby and serve food from the Cretan, Greek & Meditteranean cuisine. You may also find international cuisine, such as Italian & Sushi, as well as many fast food options.

What can I do during my stay in Heraklion?

There are lots of sights to visit, like the Cathedral, the Venetian Loggia and Morosini Lions Fountain.
In a few minutes-walk you may also visit some popular archeological sites, like the Koules Fortress, the Archaeological Museum, the Museum of Natural History, and most importantly the Palace of Knossos.

The main market and main square are a few meters way, full of shops, restaurants & bars.

When is a good time to visit Heraklion?

Heraklion is the biggest city in Crete, so it’s pleasant all year round. Summer months are the busiest ones.

What is the weather like in Heraklio?

Overall, Heraklion is sunny. July is the hottest month with an average temperature of 25°C (77°F) and the coldest is January at 12°C (54°F) with the most daily sunshine hours at 12 in July. The wettest month is December. Occational raining during spring and rarely during summer. The best months to swim in the sea from June to September when the average sea temperature is above 23°C (79°F).

How far is the nearest swimming beach from Iraklion Hotel?

The closest beach is Ammoudara, approximately 4.5 km away. Easily accessible by public transportation or car, or a an hour’s walk.

Are there watersports nearby? What sort?

The closest spot is in Ammoudara Beach, approximately 4.5 km away.

How far is the sea from Iraklion Hotel?

The seaside of Heraklio is 400 metres away.

Can I do hiking near the hotel? How?

Yes you can do hiking by the sea side road.

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